Job Information
Mount Sinai Health System Director Patient Experience and Patient Relations-MSM-FT Days in New York, New York
Job Description
The Director is responsible for the direction and management responsibility over business and operational activities of the assigned department, medical care unit or division.
Qualifications
Bachelors Degree required, Masters degree preferred.
5-7 years minimum of experience in health care finance or administration; experience in strategic planning and execution, formulating policy, building and developing financial plans, managing resources and leading successful teams.
Non-Bargaining Unit, BJP - Patient Representative - STL, Mount Sinai St. Luke's
Responsibilities
Provides administrative direction and coordination in the formulation, interpretation and administration of current and long range policies, procedures and programs.
Oversees the daily operation of department. This may include creating and implementing production schedules, and/or tracking and reporting systems, managing the day to day workload of team members, as well as identifying and resolving issues that arise.
Establishes goals and objectives for each department that are consistent with Mount Sinai Hospital or School of Medicines policies and federal, state and local regulations. This may include defining the scope of specific departmental projects, and analyzing requirements to execute those projects successfully.
Defines and documents procedures, identifies process and workflow changes for continuous improvement and implements best practices for greater efficiency within department, unit or division. Provides process improvement assistance when needed, and evaluates and develops logical work flows where applicable.
Collaborates with the division head or chairman to develop short term and long range plans. Also serves as primary point-of-contact for interdepartmental communications, where applicable, in order to maintain standards, implement improvements, define and measure progress and meet business objectives.
Interprets and administers policies regarding hiring, payroll, appointments and promotions, placement and orientation of all faculty and/or staff.
Reviews and approves all reclassifications, new positions and salary increases. Directs and coordinates the performance appraisal system for all faculty, professional staff and biweekly employees. Provides feedback on a regular basis. Identifies opportunities for continuing education and provides training. May design in house training materials and train employees when necessary.
Provides oversight to management staff to ensure compliance with established practices, to implement new policies and to keep employees aware of changes and current standards.
Assures compliance with regulatory, insurance and ethical standards regarding safety of patients, employees and property. Identifies contingency plans for potential risks.
May be responsible for developing annual training schedules, and creating multi-disciplinary training curriculum throughout the Medical Center, if applicable, and is also responsible for maintaining records pertaining to those training sessions.
Encourages collaboration among divisions to effectively coordinate and implement operational activities; facilitates and encourages effective communications across functional areas.
May be responsible for creating, reviewing and/or updating institution- wide policies and procedures pertaining to department specific goals and objectives.
Plans budget needs by analyzing short and long-term program plans.Collaborates with the Chief Financial Officer to assure the completion of the annual budget and subsequent monitoring of financial status of the department, unit or division.
Assures the financial systems are in place to properly run the department. Ensures compliance with MSMC policies and procedures.
Implements quality assurance programs and oversees monitoring activities to meet standards and regulations of accrediting agencies such as Joint Commission on the Accreditation of Healthcare Organizations ( JCAHO ),Commission of Accreditation Rehabilitation Facilities (CARF) and New York State and City Department of Health.
Chairs department committees and participates in hospital committees as assigned.
Performs other related duties.
About Us
Strength through Unity and Inclusion
The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. This includes advocating for equitable policies, addressing barriers that limit potential, and standing in solidarity with colleagues who face unfair treatment.
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
About the Mount Sinai Health System:
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
Equal Opportunity Employer Minorities/Women/Disabled/Veterans
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
Compensation Statement
Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $115494 - $173241 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.